Troubleshooting

Troubleshooting answers: what should I check when a teardown or product action does not behave as expected? Start with the source, then the plan gate, then the credit behavior.

Source issues

Problem	What to check
Link will not analyze	Confirm it is YouTube, TikTok, X, or Instagram, and that the post is publicly reachable
Private or restricted source	Use upload if you have the file and the right to study it
Platform pull is low-quality	Try upload with the original file, or check 4K & source quality
The report seems incomplete	Longer or restricted sources may return fewer usable assets than clean public sources

Queue and batch issues

Problem	What to check
Batch option is missing	Queue and batch are Power/Team features
Job is stuck queued	Refresh the Queue page and check whether other jobs are running
Wrong source submitted	Cancel the job if it has not finished
Finished job is hard to find	Check the analyses list, then Library smart views if you starred it

Credit and paid-action issues

Action	Credit rule
Cast/Object isolate	1 credit, charged on successful stored output
World clean plate / person removal	2 credits, charged on successful stored output
Sound Kit	1 credit, charged only on success; reopen is free
Cut Blueprint	2 credits after the first free taste; reopen is free after storage

If an output fails before storage, it should not behave like a successful paid asset. Check your balance and retry only when the source frame or audio is usable.

Library issues

Problem	What to check
Starred item is missing	Confirm you are in the same account or Team workspace
Share link does not work	Check whether the link is public or team-only
Asset appears in the wrong place	Use search, smart views, and the Assets tree
Deleted item needed again	Check trash behavior if available

Account and billing issues

Use Account & billing for invoices, plan changes, cancellation, credit balance, API key, and payment details. For anything not covered there, use Support.

Getting Started

Running Teardowns

The Analysis, Layer by Layer

Cast, Assets & Extractor

Your Library

Recipe & Workflow

Extension & Agents

Billing, Account & Legal

Source issues

Queue and batch issues

Credit and paid-action issues

Library issues

Account and billing issues

​Source issues

​Queue and batch issues

​Credit and paid-action issues

​Library issues

​Account and billing issues

Source issues

Queue and batch issues

Credit and paid-action issues

Library issues

Account and billing issues